Return

Return policy

Return of quality goods

The return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves, the provisions of Article 6.228, paragraph 1 of the Civil Code of the Republic of Lithuania (hereinafter - CC) ("The consumer has the right, without specifying a reason and incurring costs other than those specified in Article 6.22811 of this Code, within fourteen days to refuse a distance contract or a contract concluded off-premises, with the exception of the exceptions provided for in Part 2 of this Article.

In the event that the User enters into a purchase and sale agreement (hereinafter the Agreement) using only means of communication (remote contract) and as a result cannot exercise the right established by law to inspect the goods and assess their suitability before concluding the contract, he has the right to withdraw from the purchase and sale agreement, in writing notifying the Seller thereof within 14 (fourteen) days from the day of delivery of the goods. If the Buyer has purchased several goods under one Agreement, he has the right to completely refuse all goods purchased under one Agreement or only some goods purchased under one Agreement. The specified deadline of 14 (fourteen) days for submitting a written request starts from the day of handover of the goods(s) to the Buyer or his authorized representative and is not extended or in any way linked to the handover or return of the goods to the Seller or another person for reasons beyond the Seller's control. Purchased quality goods can be returned within 14 days. if:

the returned item is in its original, neat packaging;
the product is unused and undamaged;
the product has not lost its commercial appearance (labels intact, protective films not torn, bags, etc.);
the returned item is complete with all the documentation attached by the manufacturer;
when returning the product, the purchase document, warranty card (if it was issued) is provided.

Quality goods cannot be returned if they are:

goods that were manufactured according to the Buyer's individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer due to the loss (loss) of their commercial properties, are perishable or expire;
in other cases, when the purchase-sale contract cannot be canceled according to the laws of the Republic of Lithuania.


When returning quality goods, the buyer is responsible for:

packaging of goods;
delivery of goods to the seller (unless the wrong goods were received).
We may refuse to accept the return of the product if changes have been made to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films and violations of transparent packaging that would not interfere with the right to inspect the product.

If the packaging damage caused to the product means that the product cannot be sold later at the same price, without violating the rights of the other Buyer of this product to purchase a new and unused product, such products can only be returned with our mutual agreement (e.g. if you agree to compensate the difference in the product's depreciation). .

When returning an e-mail a product purchased in the store, we will ask you to submit a free-form written request, indicating detailed order information: order number, date, product, price, delivery date. The account for the refund must be indicated in the request.

If an additional discount was applied to your order at the time of purchase, and you returned only part of the goods purchased in one order, we can deduct the amount of the discount from the returned amount.

When returning quality goods, the Buyer is responsible for all transportation costs related to their return.

The return of items after the purchase of goods in the Gooseberry store is carried out in accordance with the above-mentioned 2014. July 22 Government resolution no. 738 of the approved Retail Trade Rules of the Republic of Lithuania (hereinafter - the Rules).

Returning a product after purchasing a defective product

The return of the product after purchasing a low-quality product and in other cases, in accordance with the Civil Code of the Republic of Lithuania (Article 6.363, Paragraph 7) and the Resolution of the Government of the Republic of Lithuania (2014-07-22) on the approval of retail trade rules and the Retail Trade Rules themselves.

In the event that the reason for returning the product is the purchase of a product of inappropriate quality, we undertake to replace the product of inappropriate quality with a product of suitable quality at our own expense or return the money paid for the product, when the product is of inappropriate quality due to the fault of the manufacturer, i.e. violations, damages caused by improper use by the buyer, unchanged details, the serial number of the purchased and returned item matches, etc.

Warranty

According to Article 6.363, Part 1, Clause 10 of the Civil Code of the Republic of Lithuania, the seller is responsible for the defects of the item that become apparent within two years from the handover of the item, if the law or the contract does not provide for a longer term. The buyer's rights set forth in this article are subject to a two-year statute of limitations.

Dispute resolution services

You can submit a request/complaint about a product or service purchased in our online store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 8 5 262 67 51, fax: (8 5 ) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) - or fill out the application form on the EGS platform http://ec.europa.eu/odr/