Purchase rules

PURCHASE RULES

  1. Basic provisions
    These purchase and sale rules (hereinafter - the Rules) determine the e-mail address of the person purchasing the goods. in the store www.gooseberry.lt (hereinafter - Buyer) and e-mail store www.gooseberry.lt, represented by Raimonda Rinkevičienė, who has been granted an individual activity certificate, no. 1292769 (hereinafter - the Seller) in accordance with the laws of the Republic of Lithuania, mutual rights, duties and responsibilities, when the Buyer purchases goods in the electronic store. By purchasing goods, the Buyer agrees to the application of these Rules.
  2. Conclusion of the purchase and sale agreement
    2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, after creating a shopping cart in the electronic store, specifying the delivery address, choosing the payment method and familiarizing himself with these Rules, clicks the "Order" button, and is valid until the full fulfillment of the obligations under this agreement . In cases where the Buyer does not agree with all or a certain part of the Rules, he must not place the order.
  3. Seller's rights
    3.1. If the Buyer tries to harm the work or stable operation of the electronic store or violates his obligations, the Seller can limit, suspend (terminate) his access to the electronic store without prior warning and is not responsible for any related losses of the Buyer.

3.2. The Seller has the right to temporarily or indefinitely terminate the operation of the electronic store without separate notice and is not responsible for any related losses of the Buyer.

3.3. The seller has the right to unilaterally change these Rules by publishing the changed Rules on the website of the electronic store. Changes take effect from the moment of publication for all transactions concluded after publication.

3.4. The seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

  1. Responsibilities of the seller
    4.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the electronic store. The seller does not make any guarantees that the online store will operate without interruption or that data transmission will be error-free. The Seller is not responsible for any losses of the Buyer related to malfunctions of the electronic store and/or data transmission errors.

4.2. The Seller, in the event of important circumstances, being unable to provide the ordered product to the Buyer, undertakes to offer an analogous product, and if the Buyer refuses to accept the analogue of the product, to return the money paid by the Buyer within 10 working days. In this case, the Seller is released from responsibility for non-delivery of the goods.

4.3. The seller undertakes to comply with other requirements set forth in these rules.

  1. Buyer's rights
    5.1. The buyer has the right to buy goods in the electronic store in accordance with these Rules and the legal acts of the Republic of Lithuania.

5.2. The buyer (user) has the right to cancel the contract for the purchase and sale of goods concluded in the electronic store with the Seller by notifying the Seller in writing within 14 working days from the day of delivery of the goods. The buyer has the right to withdraw from the contract for the purchase and sale of goods with the seller only if the goods are of high quality, have not been damaged and have not substantially changed their appearance.

5.3. The buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

  1. Responsibilities of the buyer
    6.1. The buyer must pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using his online bank, to which a link is provided from the electronic store (if the Seller has entered into a relevant agreement with the Buyer's bank), or by making a payment from any other bank to the Seller's account specified in the "Details".

6.2. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.

6.3. The Buyer must confirm the payment order in the Buyer's bank online, to which a link is provided from the electronic store (in the case that the Seller has concluded a corresponding agreement with the Buyer's bank) or make the payment from any other bank and send the Seller a separate e-mail notification about the payment no later than within 24 hours of clicking the "Order" button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has abandoned the purchase and sale contract. The goods selected by the Buyer are reserved and the Seller undertakes to execute the sales contract only when the Seller receives a notification from the Buyer's bank or the Buyer about the completed payment for the selected goods.

6.4. The buyer must comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.

  1. Delivery of goods
    7.1. The goods are delivered by a transport company.

7.2. If you want to send goods to paid places, it would be best to contact us by e-mail. email hello@gooseberry.lt and we will discuss the possibilities.

7.3. Usually, the goods are delivered to the address specified by the Buyer within 1-3 working days from the receipt of payment for the goods, if the goods are in the Seller's warehouse. The Seller does not guarantee that the goods will be delivered within the period specified in the previous sentence in all cases, especially if the ordered goods are not in the Seller's warehouses. Delivery of goods is carried out throughout the territory of the Republic of Lithuania, including the Curonian Spit.

7.4. The exact date and time of delivery of the goods is specified in the e-mail notification provided by the Seller to the Buyer. to the postal address specified by the Buyer in the registration form. Accordingly, the Buyer, having entered into a purchase and sale agreement, undertakes to check the aforementioned e-mail every day. mailbox, until a notification about the delivery of the goods is received.

7.5. During the delivery of the shipment, the Buyer or, depending on the case, the Buyer's representative must together with the representative of the transport company check the condition of the package, the quantity, quality and assortment of the goods.

7.5.1. If a violation of the package of the shipment is detected, but if there is no discrepancy(s) in the quantity, quality, or assortment of the goods, the Buyer or, depending on the case, the representative of the Buyer must mark the violation of the package of the shipment in the data logger provided by the representative of the transport company or in the paper delivery confirmation.

7.5.2. If inconsistency(s) in the quantity and/or quality and/or assortment of the goods are found, the Buyer or, depending on the case, the Buyer's representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or, depending on the case, the Buyer's representative, fills out a special shipment inspection report, in which he notes the violations found.

7.5.3. After the buyer or, depending on the case, the buyer's representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation and notes about the violation of the package of the package, it is considered that the goods were delivered in the damaged package of the package, but the quantity, quality, and assortment of the goods correspond to the sales contract. the terms of the contract, the additional services specified in the data logger or the paper delivery confirmation have been properly performed.

7.5.4. After the buyer or, depending on the case, the buyer's representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation without comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, and assortment of the goods comply with the terms of the sales contract, additional services , specified in the data logger or on the paper delivery confirmation, have been properly completed.

7.6. Upon delivery of the goods to the address specified by the buyer, it is considered that the goods have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who accepted the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall inform the Seller immediately, but no later than the next day after the planned day of delivery of the goods. Otherwise, the Buyer loses the right to submit claims to the Seller related to non-delivery or late delivery of goods.

  1. Returning the goods
    8.1. If the Buyer (user) refuses the contract of purchase and sale of the goods, as stipulated in clause 3.2 of the Rules, the goods are returned at the expense of the Seller and the money paid by the Buyer for the goods is returned within 5 working days from the return of the returned goods to the company's office.

8.1.1. The goods are returned in the original product and shipment packaging together with the product documents. Before returning the goods, the buyer must contact the seller by phone or e-mail at labas@gooseberry.lt.

8.1.2. The Buyer is responsible for the proper assembly and packaging of the returned goods. If the product is not complete and/or properly packed, the Seller does not accept the returned product.

8.1.3. Goods are not accepted back if they have been used and/or have been damaged and/or have lost their commercial appearance (changes to the appearance of the goods or their packaging, which were necessary to inspect the goods, are not considered essential changes to the appearance of the goods).

8.2. If the delivered product does not meet the quality requirements or the Buyer (user) does not like the shape, size, color, model or completeness of the purchased product (except for products specified in legal acts, which the Buyer does not have the right to change (return) because he does not like the shape, size, color of the product , model or completeness).

8.3. In all cases of return, the buyer must first contact the indicated contacts and only after receiving information from the manager, return via courier or take the goods to the specified office.

  1. Shared responsibility
    9.1. The buyer is responsible for the correctness of the data provided in the registration form. The buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.

9.2. The parties are responsible for the violation of the purchase and sale contract concluded using the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

9.3. Taking into account Article 8 of the Electronic Signature Law of the Republic of Lithuania. on the 3rd provisions, the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the electronic store with the login data (identification code) of the electronic store has Article 8 of the Electronic Signature Law. 1 d. established legal power of an electronic signature (ie has the same legal power as a signature in written documents and is admissible as a means of proof in court). The buyer must keep his login data to the online store and not disclose them, ensure that the data is known only to him and only he uses the data, not to transfer or otherwise make it possible for other persons to get acquainted with the data or use them. If there is a suspicion that the login data could have been obtained by another person, immediately notify the Seller about it, as well as immediately inform the Seller about the violation or disclosure of the login data to the electronic store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

9.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the links in the Seller's electronic store.

9.5. The seller is not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.

9.6. In the event of damage, the guilty party compensates the other party for the direct losses incurred due to its fault.

  1. Processing of personal data
    10.1. When submitting an Order to the Seller, the Buyer must provide personal data with which the Seller can identify the Buyer, deliver the Order, contact if additional information is needed or (with the customer's consent) use it for direct marketing purposes.

10.2. By submitting the Order, the Buyer agrees to send informational messages to the e-mail address and telephone number indicated by him, which are necessary for the fulfillment of the order for Goods.

10.3. The Buyer, who does not wish to have his email address or phone number used for direct marketing purposes, must notify the Seller.

10.4. The Seller confirms that the personal data specified by the Buyer will be processed only for the purposes of purchasing Goods from the Seller and direct marketing (except for cases where the Buyer notifies that he does not wish his personal data to be processed for direct marketing purposes in accordance with the procedure specified in Clause 10.3 of the Rules). The Seller undertakes not to disclose the Buyer's personal data to third parties, with the exception of the Seller's partners providing the delivery of Goods or other services related to the proper fulfillment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure provided by the legislation of the Republic of Lithuania.

10.5. The personal data that the Buyer uses when making transfers from his credit or debit accounts to the Seller in the banking systems are handled securely using SSL (Secure Socket Layer) certificates for secure connection. All responsibility for these personal data is borne by the banks used by the Buyer.

10.6. The buyer, as a data subject, has the right to receive information on how his personal data are processed, to correct, delete or object to their processing.

10.7. In order to provide the Buyer with full-fledged E. store options, the Seller records information - cookies, on the Buyer's computer (device). The Seller uses the recorded information as the Buyer's previous email address. for store visitor identification, saving information about purchases placed in the Buyer's shopping cart, collecting website traffic statistics. The Buyer has the opportunity to view what information (cookies) the Seller records and can delete part or all of the recorded cookies. The buyer also has the right not to consent to the recording and use of information (cookies) on his computer (device), but in this case certain e-mails store features may not be available to him. By accepting the Rules, the buyer agrees to the recording of information on his computer (device). The Buyer can revoke this consent at any time by changing the settings of his Internet browser or by contacting the Seller.

10.8. Any request or instruction related to the processing of personal data must be submitted by the Buyer to the Seller in writing. Upon receiving such a request or instruction from the Buyer, the Seller shall provide the Buyer with a written response within 30 (thirty) calendar days at the latest.

10.9. If the Buyer does not agree with the Personal Data Protection provisions specified in this section of the Rules, the Buyer loses the right to use E-mail. services provided by the store.

  1. Sending information
    11.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form.

11.2. The buyer sends all messages and questions using the data provided in the "Contacts" section of the Seller's online store (by phone +37068522680 and e-mail labas@gooseberry.lt).

  1. Final Provisions
    12.1. The Buyer and the Seller agree that all information that is provided on the Seller's online store website (including, but not limited to, these Rules, information about the Seller, the offered goods and services and their characteristics, the Buyer's right to refuse the purchase and sale contract implementation procedure, the Seller's product maintenance services and guarantees (if they are provided)) are considered to be provided to the Buyer in writing.

12.2. All disputes arising out of or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved by negotiation. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.